These terms apply to the Team Webbs coaching programs (the 3-Month Program and the 26-Week Transformation) and to any extension you buy, wherever you live. Please read them before you pay. By completing your purchase you agree to them.

01Who we are and what you’re buying

1. These terms are between you and Muscle Health Pty Ltd (ABN 91 663 674 128), an Australian company trading as Chris Webb Fitness and Team Webbs (“we”, “us”).
2. We offer two fixed-term coaching programs: the Team Webbs 3-Month Program (13 weeks, 91 days) and the Team Webbs 26-Week Transformation (26 weeks, 182 days). “The Program” means whichever one you buy. It starts on the date of your purchase (“Start Date”).
3. The Program includes a training plan for home or gym, a tailored nutrition plan, weekly check-ins, progress tracking and plan adjustments, access to our coaching app, messaging support from Chris and the Team Webbs coaches, and a review of any blood test results you choose to share (alongside, not instead of, your doctor).
4. Coaching is delivered online, in English, so you can join from anywhere in the world. It is not medical treatment, and your coach is not your doctor.
5. You must be 18 or over to buy the Program.

02Price and payment

1. The Program fee is the amount and currency shown at checkout, paid in full upfront.
2. Customers in Australia: prices include GST, and you’ll receive a tax invoice by email.
3. Customers outside Australia: Australian GST doesn’t apply. If the law in your country requires us to charge a local tax, it will be shown at checkout. You’ll receive a receipt by email.
4. Payment is taken by card through our payment provider, Stripe. If you pay in a currency other than your card’s, your bank may add currency-conversion or international transaction fees. Those fees are set by your bank, not us.
5. By paying, you confirm you’ve read these terms, including section 3 on what happens when your Program ends.

03When your Program ends

1. Your Program is a fixed term. It ends 91 days (3-Month Program) or 182 days (26-Week Transformation) after your Start Date, as confirmed in your welcome email.
2. It does not renew automatically, and we will not charge you again unless you choose to buy an extension.
3. A few weeks before your end date we’ll invite you to a review call to look at your results and talk about what’s next. The call is optional and there’s no obligation to extend.

04Extensions

1. If you’d like to keep going, you can buy an extension of 3 months or 26 weeks at the price we offer you at the time. It’s paid upfront, like your first Program.
2. An extension starts the day after your current end date, so you don’t lose any days, and these terms apply to it as a new Program.
3. Dates, deadlines and business days in these terms are based on Melbourne, Australia time.

05Refunds

1. Except as set out in this section, there is no cooling-off period. The Program is non-refundable once you’ve paid.
2. We don’t give refunds for change of mind, or for coaching you don’t use.
3. Customers in the UK and EU: the law gives you 14 days from purchase to cancel. Because coaching starts straight away, by purchasing you ask us to begin within that period. If you cancel within the 14 days, we’ll refund what you paid, less a proportionate amount for the coaching provided up to the day you told us.
4. Nothing in these terms limits your rights under the Australian Consumer Law. If our services have a major failure, you’re entitled to a remedy, which may include a refund for the unused part of the Program.
5. If you live outside Australia, you may also have consumer rights under the laws of your country that can’t be excluded. Nothing in these terms limits those rights.

06No pauses

1. The Program runs for consecutive weeks from your Start Date. It can’t be paused or deferred, including for injury, illness or travel.
2. If you can’t train for a while, tell your coach. We’ll adjust your plan (for example rehab-friendly training or a maintenance phase) so you keep progressing within your Program.

07Health, safety and results

1. Before starting, tell us about any injury, medical condition, medication or pregnancy. If you have one, or you’re unsure, get clearance from your doctor first.
2. Stop exercising and seek medical help if you feel pain, dizziness, chest discomfort or shortness of breath.
3. We’ll give our expert guidance, but your results depend on your health, consistency and the effort you put in. Client results we show are real but not typical of everyone, and we don’t promise a particular outcome.
4. Bloodwork reviews are general coaching guidance. They don’t diagnose or treat any condition. Medical decisions stay with your doctor.

08Your part, and when we can end coaching

1. Your plans are for you only. Please don’t share them, your app login or our coaching materials.
2. Keep your contact details up to date so we can reach you about your coaching.
3. We may end your coaching if you’re abusive to our team or seriously breach these terms. We’ll tell you why in writing, and refund any unused part of what you’ve paid, unless it’s for fraud or serious misconduct.

09Privacy and general

1. We handle your personal and health information under our Privacy Policy, and only use it to coach you and run our business.
2. We’ll only use your photos, results or testimonial in marketing with your written consent, which you can withdraw at any time.
3. Our coaching materials and plans remain our property.
4. We may update these terms. Changes won’t affect a Program you’ve already paid for.
5. These terms are governed by the laws of Victoria, Australia. If you’re a consumer living outside Australia, you also keep the protection of any mandatory consumer laws of your country, and you can bring a claim in your local courts where those laws allow it.

Questions? Email chris@chriswebbfitness.com.